All of our company’s bamboo knitting needles are manufactured in Japanese workshops by skilled experts.
They are shipped only after passing a complete inspection. If, however, our products are found to be damaged or defective after purchase, we offer a 1-year guarantee from the date of purchase against manufacturer’s defects.
Defective products may be exchanged at the store where they were purchased.
Please return the defective products to the store along with the store receipt.
Our exchange policy does not cover the following cases:
- Defects caused by normal wear, accidents, misuse, abuse, or carelessness
- Products purchased from non-authorized dealers